TERMS AND CONDITIONS
Accommodation cancellation policy
Cancellations received within 30 days prior to arrival, incur a 25% cancellation fee*
Cancellations received within 7 days prior to arrival, incur a 100% cancellation#fee
*Except the months of December and January, where cancellations received within 30 days prior to arrival incur a 100% cancellation fee.
Unlike large airliner aircraft individual passenger weight is critical for a helicopter. The average passenger weight for a flight must be 90kg or less. Passengers over 100kg may be required to pay for an additional comfort seat. Please let us know the passenger weights when making a booking. Don’t hesitate to contact us if you are unsure about weight restrictions.
In the event that the weather is unsuitable on the day then your Experience will be cancelled and rescheduled at no cost to you. When booking please provide us with suitable contact information so we can get hold of you on the day in the event of a cancellation. We suggest you call on the morning of your experience if you have any doubt about the weather suitability.
Cancellation and refunds
The Passenger acknowledges that Helicopter Me may need to cancel or reschedule flights or services due to landing restrictions, unsuitable weather conditions, technical problems, operational reasons, or any event beyond the Carrier’s reasonable control. Helicopter Me will not be liable for any consequential losses or additional costs incurred as a result of cancellation. Some Supplier’s products and services are non-refundable. Cancellation fee of 50% applies if cancelled prior to 7 days of flight departure. Cancellation fee of 100% applies if cancelled within 7 days of flight departure. Tickets are refundable in the event that Helicopter Me cancels the service.
Fares are in NZ$ and include 15% GST. Rates are subject to change including, but not limited to, increases in or establishment of surcharges (such as fuel surcharges), taxes, government imposed fees. A fuel surcharge may apply at time of flight. Any request to increase flight time will incur additional charges. Fares are valid for the date/s specified