Auckland Discovery

TERMS AND CONDITIONS

Departure Location

This Helicopter Me Experience departs from our heliport in the city at Mechanics Bay. 

Numbers

The price quoted is for one person.  A minimum of four passengers is required for the flight to run at this price. Single passengers are on a standby basis and subject to availability on an existing flight.

Passenger weight

Unlike large airliner aircraft individual passenger weight is critical for a helicopter. The average passenger weight for a full flight must generally be 85kg or less. Passengers over 100kg may be required to pay for an additional seat. Depending on the helicopter type there is also a maximum single seat weight. Please let us know the passenger weights when making a booking. Don’t hesitate to contact us if you are unsure about weight restrictions.

Weather

In the event that the weather is unsuitable on the day then your Experience will be cancelled and rescheduled at no cost to you. When booking please provide us with suitable contact information so we can get hold of you on the day in the event of a cancellation. We suggest you call on the morning of your experience if you have any doubt about the weather suitability.

Gift Vouchers

All gift vouchers are valid for 6 months from the date of purchase. They are non refundable but are transferable so they can be used by any other person.  

Cancellation and refunds

The Passenger acknowledges that Helicopter Me may need to cancel or reschedule flights or services due to landing restrictions, unsuitable weather conditions, technical problems, operational reasons, or any event beyond the Carrier’s reasonable control. Helicopter Me will not be liable for any consequential losses or additional costs incurred as a result of cancellation. Some Supplier’s products and services are non-refundable. 20% deposit required to secure a booking with remainder due 7 days before flight. 50% cancellation fee applies for customer cancellation less than 7 days prior to flight, and 100% for customer cancellation within 24 hours of flying. Shared flights may incur a 100% cancellation fee if your seat cannot be filled so the flight can still go ahead for the other passengers.

Price

Fares are in NZ$ and include 15% GST. Rates are subject to change including, but not limited to, increases in or establishment of surcharges (such as fuel surcharges), taxes, government imposed fees. A fuel surcharge may apply at time of flight. Any request to increase flight time will incur additional charges. Fares are valid for the date/s specified.