Please check the 'Terms and Conditions' tab on each product information page to read experience specific terms and conditions relating to departure location, minimum numbers and other important 'Need to Know' information.
Unlike large airliner aircraft individual passenger weight is critical for a helicopter. The average passenger weight for a flight must be 90kg or less. Passengers over 100kg may be required to pay for an additional comfort seat. Please let us know the passenger weights when making a booking. Don’t hesitate to contact us if you are unsure about weight restrictions.
All gift vouchers are valid for 6 months from the date of purchase. They are non refundable but are transferable so they can be used by any other person.
In the event that the weather is unsuitable on the day then your Experience will be cancelled and rescheduled at no cost to you. When booking please provide us with suitable contact information so we can get hold of you on the day in the event of a cancellation. We suggest you call on the morning of your experience if you have any doubt about the weather suitability.
Cancellation and refunds
The Passenger acknowledges that Helicopter Me may need to cancel or reschedule flights or services due to landing restrictions, unsuitable weather conditions, technical problems, operational reasons, or any event beyond the Carrier’s reasonable control. Helicopter Me will not be liable for any consequential losses or additional costs incurred as a result of cancellation. Some Supplier’s products and services are non-refundable. Cancellation fee of 50% applies if cancelled prior to 7 days of flight departure. Cancellation fee of 100% applies if cancelled within 7 days of flight departure. Tickets are refundable in the event that Helicopter Me cancels the service. A refund is also available for online purchases within 5 days of the transaction being made. Helicopter Me reserves the right to withhold any incurred costs before making any refund.
Fares are in NZ$ and include 15% GST. Rates are subject to change including, but not limited to, increases in or establishment of surcharges (such as fuel surcharges), taxes, government imposed fees. A fuel surcharge may apply at time of flight. Any request to increase flight time will incur additional charges. Fares are valid for the date/s specified.